Usually, we can get what we need from a few pictures and basic Q&A, but we offer an initial site visit for $50 if you feel more comfortable with that.

For the best experience and results, we ask everyone to fill out a new gig form, because it’s always a new gig to us! If you have an urgent issue, you can call us at the number listed on our New Gig form.

Yep, because we still had to pack up the tools and deal with Austin traffic to get to your place. You might as well just use that time to have us tackle more random jobs on your list in the meantime.

There are a few reasons we may need two people on the job.

Safety is our priority, and some jobs can get really dangerous in a flash if there aren’t three or four hands readily available.

Training is a big part of our mission, and as a collective, we work together to help each other learn new skills and grow as mentors. We provide our apprentices with hands-on training and opportunities to learn.

Even when there are two members on a job, our rates are competitive and our service is razor sharp. If at any time you feel the estimate should be revised, your Booking Agent is more than happy to discuss it with you.

Absolutely! The hauling costs will be represented in your estimate and will be specific to the size of your project. For LARGE projects, we use local hauling companies and have consistently competitive rates. For SMALL projects we recommend several options:

- Utilize your city provided bulk pickup (approx. FREE). Many neighborhoods still have on-demand bulk pickup or at least one day a month where even construction debris can be taken away. We can help too! We’ll cut stuff up and stack it at the street or attempt to stuff it into your trash can.

- Use our Roadie Service (approx. $180 - $200) which include a vehicle, driver, 2 hours of labor, and small amount of gas. Dump fees are additional, and typically a ‘truck bed load’ costs approximately $75, depending on weight.

- Use a haul-away service such as Waste Management’s Bagster, which can be purchased at big-box stores. This option costs about $280 all in. Honestly, it holds about the same as a Truckload, but is much cheaper with heavier materials like brick / stone / etc.

We’ve done this long enough to know that there are countless unknowns when we begin a job. We believe it’s best to look at repairs as a sliding scale of complexity and cost based on these unknowns. We don’t like surprises when it comes to the actual cost vs. the estimate of your job.

IF you pay for a SITE VISIT, we’ll give you a MAX labor cost for your job. So, IF the scope and assumptions of the job do not change, we cap the labor time at the MAX cost allowed for the job. If it takes LESS time? It’s just hourly over the MIN labor cost of the job.

Once the work is done and you’ve agreed that you’re ready for a bill, we will send you an invoice via email. That way you can securely pay with your debit card / credit card / ACH or Wire Transfer.

You can also mail a check or pay in cash, but it will need to be pre-arranged.

We can do that too, but this way of approaching home repairs is traditionally the most expensive and most painful for everyone involved. It is the fastest way to get someone out, but not always the fastest way to get the job done.

- If you just want someone to show up ASAP, we ask that you agree to a ‘Cost Plus’ working arrangement. We still need a New Gig submission so that we can figure out who/how many people to send out and determine your working rate. The first available person / team will begin immediately assessing, doing demo, and/or fixing the issue. You will be on the hook for at least the 2 hour minimum, but we will stop and inform you of what we discover. You also have total control to pause, slow down, or stop the work for whatever reason.

Not weird at all! You might want to wait until the work is complete though, or just make it a cute little lunchtime jam.